Terms of service

Monfreró terms and conditions

Article 1. Who we are

These terms apply to all orders via monfrero.com. Monfreró is a trade name of Zovaro, Hoogstraat 92, 5931 GD Tegelen, the Netherlands. Chamber of Commerce (KvK) 42195260, VAT NL005573032B30, email info@monfrero.com.

Article 2. The offer

We describe our products as accurately as possible. Colours in photos may differ slightly depending on your screen. Obvious mistakes or errors in the offer, such as a clearly wrong price, do not bind us. All prices are in euros and include VAT. You see the shipping costs before checkout.

Article 3. The contract

The contract is concluded as soon as you have completed and paid for your order. You immediately receive an order confirmation by email. We sell our items as pre-orders: you pay when you order and we deliver within the delivery time shown with the item. If we unexpectedly cannot deliver an item, we let you know as soon as possible and refund the amount within 14 days.

Article 4. Payment

You pay in advance with one of the payment methods shown at checkout.

Article 5. Delivery

We ship within the Netherlands with PostNL. Because we sell as pre-orders, delivery takes 4–8 working days from your order. If we cannot make that, we let you know straight away with a new expected date. You may then cancel the order free of charge and get the full amount back within 14 days. The risk of loss or damage passes to you as soon as the parcel has been delivered to you or your designated recipient. More information is in our shipping policy.

Article 6. Right of withdrawal and returns

You have the legal right to withdraw from your purchase within 14 days of receipt without giving a reason. Return shipping is at your cost. A set or bundle is one item with one price and can only be withdrawn from as a whole. How this works, which costs are for whom and how we handle bundles is explained in our return policy, including the model withdrawal form. You handle the item with care during the cooling-off period; if its value is reduced by more use than needed to assess the item, we may deduct that loss in value.

Article 7. Conformity and warranty

Our products comply with the contract and with what you may reasonably expect. If something is wrong after all, you are entitled to repair, replacement or a refund under the statutory warranty. Report a defect within a reasonable time after discovering it, preferably with a photo. Normal wear and tear and damage caused by incorrect washing or use are not covered.

Article 8. Complaints

Do you have a complaint? Email us at info@monfrero.com. We reply within 24 hours on working days and aim to resolve your complaint within 14 days.

Article 9. Discounts and promotions

Discount codes, such as the welcome discount of the Monfreró Privé Club, can be used once and cannot be exchanged for cash, unless stated otherwise in the promotion. If you return (part of) an order with a discount, we refund the amount actually paid.