Refund policy

Returns

You have a 14-day cooling-off period. Below you can read exactly how it works, so you know where you stand before you order.

14-day cooling-off period

  • You may withdraw from your purchase within 14 days of receipt without giving a reason. If your order arrives in several parcels, the 14 days start on the day you receive the last parcel.
  • After notifying us, you have another 14 days to send the item back.

How to return

  1. Email info@monfrero.com within 14 days of receipt with your order number and what you are returning. You may also use the model form at the bottom of this page.
  2. On working days you receive a confirmation with the return address within 24 hours.
  3. Send the item back well packed and with track and trace. Keep your proof of shipment. Without it we cannot trace a lost parcel.

Who pays what

  • The cost of sending the item back is yours.
  • If you withdraw from the whole order, we also refund the original standard shipping cost. For a partial return we refund the item only.
  • We do not do separate exchanges. If you want a different size or colour, return the item and place a new order.

Sets and bundles: complete returns only

  • A set (for example jacket, shirt and trousers) and a Triple Bundle (three sets) are sold as one item for one price. You can therefore only withdraw from a set or bundle as a whole.
  • We do not take back separate pieces of a set or bundle. If a set or bundle is not returned complete, this does not count as a withdrawal and we send back what we received at your cost.
  • If you paid with a discount code, you get back the amount you actually paid.

Condition

  • You may try the item on as you would in a shop. No more than that.
  • If the item has been worn, washed or damaged, smells of perfume or smoke, or the labels have been removed, we deduct the loss in value from your refund. This can be up to the full amount.
  • We check every return on arrival. We only refund the items we actually receive back.

Refund

You receive the amount within 14 days of notifying us, via the same payment method. We may wait to refund until we have received the return, or until you have shown that you sent it back.

Parcel not collected

If you do not collect a parcel and it comes back to us as a result, we treat this as a withdrawal. We then refund you, minus the cost PostNL charges us for the return.

Wrong, damaged or defective

  • If you received a wrong or damaged item, report it as soon as possible, preferably within 2 days of receipt, with a photo. We then pay all costs and sort it out.
  • If you later discover a manufacturing defect, you are entitled to repair, replacement or a refund under the legal guarantee. Report it within 2 months of discovering it, with a photo. Normal wear and damage from incorrect washing or use are not covered.

Model withdrawal form

(Only complete and return this form if you want to withdraw from the contract.)

To: Zovaro (Monfreró), Hoogstraat 92, 5931 GD Tegelen, the Netherlands, info@monfrero.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:
[item(s)]
Ordered on / received on: [date]
Order number: [number]
Name: [name]
Address: [address]
Signature (only if this form is on paper): [signature]
Date: [date]